23taka Terms and Conditions
Please read our full terms and conditions carefully before using this platform — learn about your rights and responsibilities.
Table of Contents
- 01 General Provisions
- 02 Account Registration and Eligibility
- 03 Deposits and Withdrawals
- 04 Bonuses and Promotional Offers
- 05 Betting Rules
- 06 Prohibited Activities
- 07 Account Suspension and Closure
- 08 Responsible Gaming
- 09 Privacy and Data Protection
- 10 Limitation of Liability
- 11 Dispute Resolution
- 12 Changes to Terms
General Provisions
1.1 Introduction and Applicability
These terms and conditions ("Terms") form a legal agreement between the entity operating the 23taka platform ("23taka", "we", "us") and each individual who uses the platform ("user", "you", "your"). By visiting the website, opening an account, or using any service, you agree to comply with these Terms.
1.2 Language and Interpretation
These Terms are prepared in Bengali and the Bengali version shall be considered final and binding. In the event of any ambiguity, 23taka's interpretation shall be considered final.
1.3 Applicable Law
Users are fully responsible for complying with the applicable laws of their own country or region. It is the user's own responsibility to confirm whether online gaming is legal in their area. 23taka does not provide legal advice.
Account Registration and Eligibility
2.1 Age Requirement
To open an account and use any service on the 23taka platform, the user must be at least 21 years of age. Use of this platform by minors is strictly prohibited. We may request identity documents (national ID card, passport) at any time to verify age.
2.2 Single Account
Each individual may open only one account. If multiple accounts belonging to the same person are identified (from the same name, address, phone number, device, or IP address), all accounts may be suspended and any pending winnings may be forfeited.
2.3 Accuracy of Information
All information provided at registration must be true, accurate, and up to date. Providing false information will result in account cancellation and deposited funds may not be returned. If any information changes, you must notify us immediately via live chat.
2.4 Password and Security
Keeping the account password confidential is entirely the user's responsibility. If unauthorized access occurs, you must notify us immediately at [email protected] or contact us via live chat. The user is responsible for all activities carried out through their account.
Deposits and Withdrawals
3.1 Deposits
- Minimum deposit amount: ৳200 (per method)
- Accepted methods: bKash, Nagad, Rocket, Upay, and bank transfer
- Deposit amounts are generally credited to the account instantly
- Deposits from third-party accounts are prohibited — only payment methods registered in your own name may be used
- In the case of suspicious deposits, we may place verification on hold
3.2 Withdrawals
- Minimum withdrawal amount: ৳500
- Standard processing time: 5–30 minutes
- Withdrawal requests can only be made to the same method used for the deposit
- Withdrawals may be delayed if KYC verification is not completed
- Bonus-related winnings cannot be withdrawn until the bonus wagering requirement is met
Bonuses and Promotional Offers
4.1 Welcome Bonus
New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 gives a ৳1,000 bonus and the total balance becomes ৳2,000. Or depositing ৳18,000 adds a maximum bonus of ৳8,000 and the total balance becomes ৳26,000.
4.2 Wagering Requirements
The wagering requirement for the welcome bonus is 10x (ten times). This means the bonus amount must be wagered 10 times before it can be withdrawn. Before the wagering requirement is met, only the actual deposited amount can be withdrawn within a specified limit.
4.3 General Bonus Rules
- Each promotion can be claimed only once per user
- Bonuses are only usable for legitimate gaming activity
- If 23taka suspects any bonus abuse, it reserves the right to cancel the bonus
- The validity period of each bonus will be stated in the offer details; any unused bonus will expire at the end of that period
- 23taka reserves the right to modify, suspend, or cancel any bonus offer at any time
Betting Rules
5.1 Fair Play Policy
23taka is committed to ensuring fair play. All games are operated using Random Number Generator (RNG) technology, which ensures the impartiality of outcomes. If there is evidence that the outcome of any game has been artificially influenced, the relevant account will be closed.
5.2 Maximum Win Limit
A maximum win limit may apply to certain games or tournaments. This limit will be stated in detail in each game's information section. 23taka reserves the right to investigate and verify any unusually large winnings.
5.3 Disconnection
23taka is not liable if the internet connection is lost during a game. However, our system automatically saves incomplete round data and attempts to restore the correct balance upon reconnection.
5.4 Technical Errors
If an incorrect amount is deposited or withdrawn due to a software or system error, 23taka reserves the right to cancel that transaction and restore the correct balance. 23taka has no obligation to pay out winnings resulting from such errors.
Prohibited Activities
6.1 Identity Fraud
Opening or operating an account using another person's identity, or using a false name or documents, is strictly prohibited.
6.2 Money Laundering
Any attempt to legitimize funds obtained from illegal sources through 23taka (money laundering) is strictly prohibited and the relevant authorities will be notified.
6.3 Automated Software
Using bots, scripts, automation software, or artificial intelligence to operate games is prohibited.
6.4 Affiliate Fraud
Creating multiple accounts, or having others create them, for the purpose of abusing bonuses or promotions is prohibited.
6.5 System Hacking
Any attempt to gain unauthorized access to 23taka's servers, software, or network, or to disrupt the normal operation of the platform, is strictly prohibited.
6.6 Abusive Behavior
Threats, offensive language, or harassing behavior directed at the customer service team or other users is strictly prohibited.
Account Suspension and Closure
7.1 Temporary Suspension
23taka reserves the right to temporarily suspend any account if suspicious activity, a security risk, or a possible breach of terms is detected. The owner of a suspended account may appeal by emailing [email protected] or contacting us via live chat.
7.2 Permanent Closure
23taka may permanently close any account due to a serious breach of terms, fraud, or legal obligations. In such cases, the decision on whether to return any legitimate funds remaining in the account will be made based on the circumstances.
7.3 Closure by User
Any user may request to close their own account at any time. Upon requesting via live chat or by emailing [email protected], any valid balance will be processed and then the account will be closed.
Responsible Gaming
8.1 Self-Exclusion Feature
We are deeply committed to responsible gaming at 23taka. If any user feels that their gaming habits are getting out of control, they can request self-exclusion via live chat. There is an option to deactivate the account for a set period (7 days, 1 month, 3 months, 6 months, or permanently).
8.2 Setting a Budget Limit
Users can contact live chat to set daily, weekly, or monthly deposit limits. Once a limit is set, reducing it takes effect immediately; increasing it is subject to a 72-hour waiting period.
8.3 Protection of Minors
It is the responsibility of guardians and family members to prevent anyone under the age of 21 from using this platform. If there is a minor in your household, use parental controls on your device and keep your account details private.
Privacy and Data Protection
9.1 Data Collection
23taka collects user information for registration, transactions, and service improvement. The information collected includes: name, contact details, payment information, gaming history, and device information. Read our Privacy Policy for more details.
9.2 Sharing Information with Third Parties
23taka does not sell users' personal information to any third party except where required by law. However, limited information may be shared with selected partners for payment processing and technical services.
9.3 SSL Encryption
All data and transactions are protected by SSL (Secure Socket Layer) encryption technology. Information stored on our servers is covered by advanced cybersecurity measures.
Limitation of Liability
10.1 Service Availability
23taka continually strives to provide the highest quality service. However, service may be temporarily disrupted due to server maintenance, technical issues, or other reasons. 23taka is not liable for any financial loss resulting from such disruptions.
10.2 Gaming Losses
23taka is not liable in any way for financial losses incurred through gaming. Gaming outcomes are entirely random and the user participates voluntarily and at their own risk.
10.3 Internet Connection
23taka will not be held liable for any loss caused by issues with the user's own internet connection. It is the user's own responsibility to ensure a stable internet connection.
Dispute Resolution
11.1 Initial Contact
If any complaint or dispute arises, please contact our customer service team first via 24/7 live chat or by emailing [email protected]. Most issues can be resolved at this stage.
11.2 Complaint Time Limit
Any complaint regarding a transaction or game result must be submitted within 30 (thirty) days of the relevant incident. Complaints submitted after the specified period may not be accepted.
11.3 Final Decision
The decision of 23taka authority will be considered final in all disputes. However, we always consider each complaint with fairness and transparency.
Terms & Conditions Changes
12.1 Right to Make Changes
23taka reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified of any changes via email or platform notifications.
12.2 Acceptance of Changes
Continuing to use the platform after the updated terms and conditions have been published means you have agreed to the new terms and conditions. If you do not accept the changes to the terms and conditions, please request to close your account.
12.3 Effective Date
These terms and conditions are effective from January 2026. Previous versions will be considered void. The latest effective version will always be available on this page.
Want to know more?
Read our other policy and information pages to get a complete understanding of 23taka.